Support
Common questions and troubleshooting for Noatly. If you don't find what you need here, reach out directly — we're a small team and we read everything.
If the lock icon is showing, your letter's unlock date hasn't arrived yet. Noatly enforces this strictly — there is no way to open a letter early, and that's intentional. The date you set is the date it opens.
No. Once a letter is saved with an unlock date, it is sealed. The date cannot be changed. This is core to Noatly's promise — your future self gets to read it on the day you chose, not sooner.
Locked letters cannot be edited. Once sealed, the content is frozen until the unlock date. Only then can you read it — but not edit it retroactively.
Try closing and reopening the app. If your device clock was recently changed or you crossed a time zone, there may be a brief delay. If the issue persists, contact us with your iOS version and device model.
Unfortunately, no. Noatly is offline-only — your letters exist only on your device. If you delete the app without a device backup, the letters are permanently gone. We cannot recover them.
To protect your letters, keep iCloud or local backups enabled in iOS Settings. This is the only way to restore Noatly data after app deletion or device loss.
Everything is stored locally on your device, encrypted with AES-256. Nothing is sent to any server — Noatly has no backend. Your letters are yours, privately, on your device only.
If you restore your new iPhone from an iCloud or local backup of your old device, Noatly and your letters should transfer. Direct device-to-device migration via the iOS setup process also typically works. Encrypted export is planned for a future update.
Check two things: first, confirm notifications are enabled in iOS Settings → Noatly → Notifications. Second, open Noatly's Settings and make sure "When a note unlocks" is turned on. Both need to be enabled for unlock alerts to arrive.
Open Noatly → Settings → Notifications and toggle off "Daily writing reminders." The scheduled notification will be cancelled immediately.
Yes. In Noatly → Settings → Notifications, tap "Send test notification," then background the app. A test notification should arrive within about 10 seconds.
Go to iOS Settings → [your name] → Subscriptions → Noatly and tap Cancel Subscription. Your Premium access continues until the end of the current billing period.
Tap "Restore purchases" in Noatly → Settings → Premium. If that doesn't work, make sure you're signed into the same Apple ID used for the purchase, then try again. If the issue continues, contact us.
Yes. Achievement themes are earned through writing milestones and are permanently unlocked regardless of your subscription status. Only the Premium-exclusive themes require an active subscription.
Refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund for any App Store purchase.
We're a small indie team and we read every support email. Tell us your iOS version, device model, and what you were doing when the issue occurred — it helps a lot.
We typically reply within 1–2 business days.